If you are interested to place an order from outside Singapore, we regret that this can only be processed via the telephone or e-mail.
Our Retail Sales Operations Team is available from 10:00 to 20:00, Tuesday to Sunday. Call us at +65 8168 3354 or e-mail us at [email protected]
DETAILS OF YOUR ORDER
Your order is produced to your own specification – please check the details on your order confirmation before signing to confirm acceptance. Please seek clarification if anything is unclear.
As we do not provide refunds if products are unsuitable, please make sure that the overall dimensions and the style of the products you ordered are suitable for the intended purpose. Please note that dimensions stated in the catalogue may vary to actual sizes.
RETURNS AND CANCELLATION
We do not accept any cancellation of orders and all monies paid will be forfeited in the event of a cancellation. No changes or alterations to the original order can be accepted after 2 working days from the order date.
Please inspect your purchases. In the event that you discover any defect in manufacture, please contact the customer service department within 3 days.
We do not accept returns for items which are in good condition but found to be unsuitable after delivery or collection.
Please be aware that some furniture finishes may tarnish over time and it is a natural occurrence. This will not be considered a manufacturing defect.
Leather, wood, stone & metal are natural materials and may vary. Knots, open grain, and mineral deposits are natural.
Please be aware that some furniture has a distressed finish (such as distress/scratch marks, antiquing, etc.) which is intended. This will not be considered a manufacturing defect.
If you are unhappy with a product for any reason, please drop our Customer Service a call at +65 8168 3354 or an email at [email protected] A Customer Service representative will look into your matter and response to any (if approved) returns and exchanges.
On placing your order for items which are in the website, full payment is required.
For special design orders, a 50% deposit is required to activate the order. The remaining 50% balance must be paid before the shipping schedule will be arranged.
If the balance 50% is still not paid upon delivery of the items, the goods will be returned to the warehouse and an additional delivery fee will be charged. This delivery fee will be a minimum of $150.00 and vary upwards according to the size and complexity of the delivery.
Once you are informed that your order has arrived in Singapore, you must arrange for your delivery within 1 month. Failing which, we reserve the right to charge a storage fee starting at $50 per week per cubic metre, depending on the size of the order and 3% interest per month on any outstanding and unpaid sum payable under this contract.
Legal title of any of the items supplied shall remain with us until full payment has been received.
DELIVERY AND INSTALLATION
Free delivery will be provided for all orders amounting to a minimum of $2500.00.
Full payment must be made before a delivery schedule can be arranged.
All orders of lesser amount can either be collected at the showroom or delivered for a fee starting at $150.00, depending on the size and complexity of the delivery.
For all items in stock, your delivery must be taken within 1 month from the date of purchase.
For all indent orders, the estimated delivery date given to you is approximate and is given in good faith. If it is delayed we will inform you as soon as possible, however, we cannot accept any liability for consequential losses as a result.
When your order is available for delivery, you will be contacted by our Delivery team. You will be offered the first available delivery slot in your area. If this is unsuitable, another mutually convenient time will be arranged.
Our Delivery team operates from 09:00 to 12:00 and 13:00 to 18:00, Monday to Friday. We may deliver at other times where it is mutually convenient to do so; however, we are not obliged to.
A person 18 or older, must be present to sign for deliveries.
You must ensure that the access is suitable for the delivery of your order to the desired location within your property. Whilst every care will be taken, no responsibility will be taken for customer’s property being damaged during delivery.
If no one is present to receive the delivery in the agreed time slot and a repeat delivery is required, this will incur an additional charge. In the event that the installer damages any concealed electrical wires or water pipes, Nicoline Asia Pte Ltd is not liable to any damages.
Please ensure that your purchases are delivered and assembled correctly and your order is complete. Any claim regarding shortages, damaged or defective goods must be made within 3 working days to our after-sales customer service department.
Where an order has been held in the warehouse for more than 1 month after the contract has been made, we reserve the right to charge a storage fee starting at $50 per week per cubic metre until the delivery is arranged. Any order stored for longer than 3 months may be disposed of.
(Only available when practical)
Once you have been notified that your order has arrived in store, we expect it to be collected within 2 weeks. After this period, we reserve the right to charge for storage.
When collecting your order from the store you must sign to agree that the goods have been received in a satisfactory condition and that the order is complete. Once the goods have left our premises, we will take no further liability for the transportation and assembly of these products.
DUTIES AND TAXES
All fees, duties, and charges levied or imposed by any government authority, including but not limited to custom duties, shall be borne by you and paid upon first demand without any deduction or set-off whatsoever.
The conditions herein shall be subject to and constructed in accordance with the laws of the Republic of Singapore.
In case any provision of this contract shall be, or shall at any time become, invalid, illegal or unenforceable, such as invalidity, unenforceability or illegality, shall not in any way prejudice, affect, limit or impair the validity, enforceability or legality of any of the provisions of this contract.